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Emotional Intelligence
Communication is Simple, right?!
Communication is the activity or process of expressing ideas and feelings or of giving people information. Communication can be referred to as the methods of sending information.
" The reason that we have two ears and one mouth is that we may listen the more and talk the less.", said Zeno.
Speaking requires:
sharp focus
logical thinking
clear phrasing
crisp delivery
Listening requires:
concentration and energy
curiosity and open-mindedness
analysis and understanding
Since change is ever-happening, communication is key.
What if you approach every change as a next marketing campaign?
Here's what Seth Godin suggest. According to him, there are only 3 questions to ask your marketing team:
WHO are we trying to reach? and indentify their needs
WHY do you decide to support us? changing people means telling stories*
*Storytelling brings the social distance closerWHAT do you need to make this happen? resources, tools
EFFECTIVE COMMUNICATION
Reading people DOES NOT EQUAL judging*.
But you have to keep in mind that the first 13 seconds matter: that is how long you get to make a first impression.
People speak to you in many ways:
verbal communication
body language
facial expression
Communicating out
When you communicatie and want to connect with your audience your presence is important. Presence can be seen as your attitude and how you look.
80% of our communication is in our body language.
Building connection through communication
Building that connecting can be as easy as asking some simple but important questions: what's on your mind, what's going on, how are you, why are you ....?
Effective Communication
Communication is essential, especially while the action is going on. Develop the skill to give instructions in the moment, in real time.
Even further, learn to give feedback in the moment, when the action is going on.
The biggest trap of effective communication is being trapped into having a conversation with yourself. When an individual inside a team is not speaking to the others in the team, he is most likely still talking. But that person is talking to himself and thinking about himself. The consequence of this is that he's coordinating his actions with what the team is doing. Eventually the whole team will suffer.
Communication is about:
asking for input/information
asking for opinions
seeking understanding
finding alignment because you are able to articulate what was said in your own words.
Emotion Intelligence introduced by Daniel Goleman
Reading people DOES NOT EQUAL judging.
People speak to you in many ways:
verbal communication
body language
facial expression
When you communicatie and want to connect with your audience your presence is important. Presence can be seen as your attitude and how you look.
Building that connecting can be as easy as asking some simple but important questions: what's on your mind, what's going on, how are you, why are you ....?
Lead with emotion
Don't let emotion get the best of me, but let emotion get the best out of me.
You are responsible for your attitude.
Bear the consequences of the decisions you make. Most of the time it works out well. But in case it doesn't, move on/move forward.
Be a car without a rearviewmirror: don't look back, learn from what you did, move forward, next play.
Using Social Emotional Intelligence (SEi) to get attuned
Being more attuned to how you are feeling, and knowing how to leverage that, will help to be most appropriate in any situation. But you also learn to pick up signals of others and effectively use that information. That way you will be able to build better relationships.
Social Emotion Intellingence framework by Jeffrey Sanchez-Burks
Being attuned
"Being attuned" means to be aware of, sensitive to, and responsive to something, such as the feelings or needs of another person, an environment, or a situation. It involves sensing and understanding emotions or circumstances without explicit words and is crucial for building strong relationships, as it allows someone to feel seen, heard, and supported. Attunement goes beyond empathy by actively engaging with and responding to another's emotional experience in a constructive way.
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